Scheduling Coordinator at Oral &Maxillofacial Surgery Associates

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer telephones, schedule appointments, collect patient financial responsibility and prepare patient charts.

· Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication

· Greets patients and visitors immediately upon arrival with a friendly demeanor

· Answers the phone promptly with a smile

· Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms

· Prepares a daily schedule for each provider

· Prepares patient charts

· Manages patient flow to reduce patient wait time

· Assists patients as necessary

· Maintains reception area in a neat and orderly condition

· Maintains professional relationship with referring offices

· Maintain confidentiality of all information in accordance with HIPAA

· Understanding of dental terminology is necessary

· Performs other related duties as assigned

Qualifications and Education Requirements

· Minimum of 1 year of customer service experience required

· High school diploma or equivalent required

Preferred Skills

· Friendly, inviting and professional personality and presence

· Basic office skills such as typing and filing

· Good organizational skills Attention to detail


Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)


Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans


Basic and Supplemental Life Insurance

Spouse and Child Life Insurance


Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Employer Sponsored Short Term Disability (Medical Leave – including maternity leave)

Long Term Disability Plan

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