Referral Coordinator

Redirect Health LLC - 30+ days ago

At Redirect Health, we offer FREE HEALTHCARE TO EMPLOYEES AND THEIR FAMILIES! We are a company that believes if you take care of your employees, they will take care of your customers.

Our mission is Easy & Truly Affordable Healthcare for Everyone. We believe our success in this mission is contributed to the talent on our teams. Essential to our Mission, this individual will OBSESS OVER THE CUSTOMER and put people first.

The Referral Coordinator is a healthcare professional, responsible for helping direct patients to the proper specialty provider referred by an RDH medical provider. This individual works to complete the assigned responsibilities and provides an appropriate medical environment to assure high quality care by performing the following duties.

Position Responsibilities:

Focuses on patient priorities with a kind and caring attitude to ensure quality care.
Maintaining all outbound referrals for Redirect Health for all specialties:
Schedule for the specialty services providers that come to our facility.
Regular communication and follow up with the specialty service providers
Understanding which insurances require a referral or an authorization
Making sure that our referral tasks are up to date within a 72-business hour timeframe
Documenting and logging all outbound referrals in EMR
Documenting the dictation received from our specialty service providers
Assist as a back-up for referrals if another Outbound Referral Coordinator is out*
Answers patient inquiries in an appropriate manner and complies with patient's needs at all times.
Performs general office responsibilities, to include typing and answering telephone/client inquiries.

Position Requirements:

Proficiency in using Microsoft word, Excel, and an Electronic Medical Record system, Preferred
Bilingual (Spanish/English), Highly Desired
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation, Required
High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Technology Requirements:

Internet / Wifi
Computer / Laptop
Cell Phone


Dental & Vision Insurance
Vacation & Sick Time
Access to a 401K plan after 6 months
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