The Charles and Virginia Hickman Hospital will give our community its first-ever wellness destination. Our families and friends will have improved access to nutrition education, exercise resources and state-of-the-art care like they never have before. We offer over 200,000 square feet and has 58 acute cate beds in our new state-of-the-art regional hospital. Our campus also features an organic farm with access to nutrition, education and therapies. We will serve as a community hub that touches residents of all ages and promotes a higher quality of life. This is a new model of collaboration between ProMedica and the community. We are excited to set a new standard for health and wellness in Lenawee County.
The Patient Registration Specialist registers patients to receive medical services in a clinic, laboratory, outpatient, inpatient, or emergency services and is clerical in nature. The candidate will be obtaining demographic information, validating insurance, and receiving payment. They typically answer and/or refer questions received from patients, visitors, and staff as appropriate. The patient registration specialist is the first point of contact for patients entering the facility allowing them a special opportunity to use their personalities to serve the patients and the community. An ideal candidate will have great customer service as well as communication skills and the ability to service patients with clarity. This position is crucial in being able to think and respond quickly as lives depend on the actions the registration specialist takes! This is a great position for those who excel and enjoy organization and interaction with people. The registration specialist plays a vital role in the registration process for patients and their families. This position will float to the off sites.
* High school diploma or GED.
* Type accuracy of 85%.
* Experience with a computer database program preferred.
* Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred.
* Demonstrate the ability to accurately and independently solve problems.
* Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances.
* Provide excellent customer service to all customers internally and externally while demonstrating ProMedica's values of compassion, innovation, teamwork, and excellence.
* Ability to move about and between workstations.
* Effective interpersonal skills.
* Input and retrieve information from computer.
* Must be able to complete 4-5 weeks of full time training, Monday thru Friday 8 a.m. - 5 p.m. or 9 a.m. - 6 p.m.
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact firstname.lastname@example.org
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.
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