At Carlisle Companies Incorporated, we are a diversified, global portfolio of niche brands and businesses. Our markets include commercial roofing, specialty polyurethane, architectural metal, aerospace, medical technologies, defense, transportation, industrial, protective coating, auto refinishing, agriculture, and construction. Our worldwide team of employees generated $4.8 billion in revenues in 2019. At Carlisle, we manufacture highly engineered products and solutions for our customers. We are driven by our strategic plan, Vision 2025, and are committed to generating superior shareholder returns, while working with a culture of responsible stewardship and continuous improvement as embodied in the Carlisle Operating System. Are you ready to work with us?
The IT Network Administrator I, II and III is a member of a hardworking, globally dispersed and technical sound team. The team supports connectivity all IT systems including but not limited to; network hardware, phone/voice/ call centers, physical and virtual servers, virtualization platforms, storage systems, end points (desktop/laptop/mobile), productivity software (Office, Acrobat, etc.), LOB software, networks, PC’s and other IT infrastructure including manufacturing plant-based technology.
This position joins our LAN/WAN/Voice infrastructure sub-team providing support to all Carlisle Companies locations which include working in manufacturing areas as well as offices. A positive customer service mentality is required.
Key Functions and Responsibilities
Provides level I & II support for LAN/WAN/Voice infrastructure and other IT infrastructure and software where required for the entire Carlisle Companies.
Assists with the configuration, management, and support of phone systems.
Provides Network related support for MS Windows servers located at all Carlisle Companies locations.
Assist the team in evaluating solutions, troubleshooting problems, and maintaining infrastructure systems.
Assist with the deployment of HP, Dell and Cisco networks including Cisco wireless.
Generate knowledge base articles and other technical support documentation.
Ability to relay complex technical information to non-technical individuals and can communicate effectively with end users to determine or diagnose network and systems issues.
Provide support as required to the IT Compliance Analyst including daily checks and documentation for the many IT audits that are performed each year.
Provide level I & II support for IT related requests and issues as part of the service desk team for approximately 25-40% of the time.
Provide support for a small number of MS Windows and CentOS servers located in the Carlisle Companies data centers and globally dispersed offices, manufacturing plants and warehouse locations.
Perform mid-level maintenance and administrative tasks in VMWare vCenter.
Provide support for MS Office 365 software including implementation assistance, networking equipment at all Carlisle Companies locations, and for Cisco phone systems at all locations including deployment of the systems.
Take ownership for own safety and quality of work.
Participate in own work area or functional Tiered Accountability process.
Support conceptualization from the shop floor intended to automate and otherwise reduce waste.
Suggest ideas to eliminate waste and to improve work processes and procedures within the IT function, and for improvements in the intersection of IT and other functions
Use standard action planning and problem-solving processes including ‘3 Deep’ techniques.
Participate in problem solving and improvement activities.
Regarding safety, we require all individuals to follow all safety guidelines and procedure, including Personal Protective Equipment and machine guarding. We want to ensure personal compliance with the critical 10 Carlisle Safety Absolutes and that employees maintain awareness of their surroundings. Employees are also expected to report unsafe conditions and near-miss, first-aid, and other incidents immediately. As well as respectfully intervene or report unsafe behavior and participate in the safety behavior observation process.
Carlisle strives to enhance and support the diversity of its employee group. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any unlawful discrimination or harassment of any kind based on race, gender, ethnic or national origin, religion, creed, disability, sexual orientation or any other status protected under applicable law. Carlisle will provide reasonable accommodation upon request for religious reasons or if you are a qualified individual with a disability who needs accommodation to perform your work duties.
Skills and Abilities
Retain a mentality of seeking to make things better, challenge the status quo, use creative thinking to find better solutions. Must adopt Carlisle culture of continuous improvement.
Proactively seeks out learning opportunities and can translate both successes and failures into decisions/actions to develop yourself and others. Show a willingness to give and receive feedback, accept suggestions, and modify actions accordingly.
Have a customer focus mentality by listening to, understanding, and exceeding expectations of customers internally and externally, to build customer relationships for mutual success.
Demonstrates the capability to take ownership, set clear goals and priorities, and hold yourself and teammates accountable for delivering results that align with company strategy and Key Performance Indicators.
Aptitude to make all individuals within Carlisle feel comfortable to contribute and encourage diverse thoughts and opinions during open dialogue with the team that give to the final solution. In addition, work effectively across divisions and demonstrate ability to build trust by being accountable for actions.
Effectively deal with change and ambiguity, while having a positive outlook and building strong rapport. Manage disputes when they arise by listening and reaching a common ground.
For this position, we require a candidate with a working knowledge of network troubleshooting techniques and problem-solving techniques. We also look for an individual who understands network security threats and solutions and monitor for possible breaches as well as has familiarity with network topologies, wiring/cabling, routers, switches, and wireless networks. Additionally, it is useful for candidates to have a core understanding of virtualization technologies.
Communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships.
Be organized and can multi-task.
Strong desire to grow professionally in IT infrastructure.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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