Lead Supervisor II Fashion Square

Tapestry, Inc. - 30+ days ago

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.


Coach is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.


Fashion Square-Scottsdale, AZ


Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.


A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.


Selling and Service




Understands organizational objectives and makes decisions in partnership with the Store Manager and

Associate Manager(s) that align with Company priorities and values




Endorses, models and develops team to deliver Coach's Selling and Service expectations

Enforces sales strategies, initiatives and growth across all categories

Works with Store Manager and/or Associate Manager to flex store business strategies and personal selling

techniques to contribute to overall store and financial results




Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers

Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or

Associate Manager(s), tracks store's performance at all times and achieves sales through team




Productivity Management: holds sales team accountable for personal productivity

Takes ownership and commitment for delivering results; actively aware of personal and store metrics and

achieves goals




Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going

productive relationships with customers




Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)

Understands changes in local market with potential impact on business performance and supports the

execution of local sales strategies and tactics




Builds credibility and trust as a personal fashion advisor to both team and customers by communicating

fashion awareness and trends in the marketplace




Creates positive impressions with store team and customers by bringing best self to work through elevated,

sophisticated, appropriate business attire consistent with Coach's guide to style




Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)

Coaches team on how to incorporate trends into their selling experience with customers

Influences customer's purchase decisions by balancing patience and assertiveness

Sensitive to customer and team's needs and tailors approach by reading cues

Resolves customer problems and meets customer needs in a timely manner through solution-oriented and

forward thinking and partners with the Store Manager and/or District Manager when appropriate




Encourages team to build long-term relationships with customers to drive business

Develops both self and individual product knowledge skills and remains aware of current collections

Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times

Understands the positive sales impact staffing has on the business; recruits accordingly

Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Ensures all daily tasks are completed without negatively impacting service of Coach standards

Workplace and Environment




Creates enthusiasm and positivity for a shared vision and mission

Leads by example

Demonstrates confidence when leading the team and managing the store

Takes initiative; has a high level of ownership and accountability for results of self and others

Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate

Manager(s)




Builds trusting relationships with peers and team

Acts as advocate for the team and Brand

Is adaptable and flexible to change

Switches gears based on the needs of the business both seamlessly and pro-actively

Welcomes feedback and adapts behaviors as appropriate

Maintains a calm and professional demeanor at all times

Fosters an environment of teamwork and collaboration

Creates short and long-term strategies to achieve personal metrics and performance

Uses available resources to make informed decisions and takes appropriate partners when necessary

Utilizes Company tools to keep self-informed

Delegates and empowers others

Recognizes and values individual performance and communicates appropriately

Evaluates performance of all associates and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff in partnership with the Store Manager and Associate Manager

Resolves performance problems using appropriate communication, coaching and counseling techniques

Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates

Recruits, interviews, on boards and works closely with the Store Manager on strategies to retain top talent

Operations




Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

Demonstrates strong business acumen

Interacts and communicates with supervisor(s) on a regular basis to keep them informed

Maintains interior and exterior upkeep of the building with partnership from the corporate office

Understands and uses all retail systems and reporting tools

Adheres to all retail policies and procedures including POS and Operations procedures

Leverages Coach's tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals

Additional Requirements


Experience: At least 1 year of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.


Education: High school diploma or equivalent; college degree preferred.


Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)


Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.


Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).


Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.


Coach is an equal opportunity and affirmative action employer.


Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.


Our Competencies for All Employees




Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers




Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.


Req ID: 83809

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