In Room Dining - Food and Beverage Manager

Essential FunctionsMaintains expert level knowledge of all menus, all ingredients and techniques including but not exclusive to:
Curent la carte cocktails.Curent prix fixe menu cocktails.Current beers, both in bottle and on tap.Current wines by the glass.Current a la carte food items.Current prix fixe menu food items.All spirits on current menu.Participates in pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the days service.Participates in the development, implementation and management of food and beverage marketing activities as directed by the Director and Assistant Director Food & BeverageMaintains and communicate FOH department control and cash handling procedures.Assists in the training of new hires and continuing education programs for current staff.Assists with organization of private events as directed by the Director and Assistant Director Food & Beverage.Ensures the maintenance and compliance of alcohol safety regulations.Ensures that The MO Lounge and IRD service team meets and exceeds guest expectationsGreets guests and maintains welcoming atmosphere with the goal of establishing return guests.Ensures that staff maintains a professional attitude and proper appearance and uniform standards.Supervises and manages set-up and break-down of dining room before and after service.Instructs staff of correct maintenance and use of equipment.Maintains and sets expert level example of guest relations.Anticipates guest needs and respond promptly.Accommodates all requests for information courteously.Communicates Person of Note (PON) arrivals and special requests to fellow management.Responds to guest complaints with the utmost professionalism and represents the brand at all times and balancing the guests best interests with the companys.Monitors and ensures that all aspects of service conform to departmental and brand standards.Ensures that MONYC standards are met at all times.Accountable for upholding MOQA, FORBES, LQA, LQE standards at all timesFully comply with all FLHSS&E and Safe & Sound Procedures standardsPerforms other duties as assigned by the Director and Assistant Food & Beverage.Fills in for any FOH position when needed and applicable, including but not limited to: set up, serving, cleaning, and hosting.Assists with the maintenance of time and attendance punches of all FOH employees.Administers verbal and written testing to FOH staff of menu items as the Director and Assistant Director Food and BeverageReports on the day, guest experience, staff performance, and unusual happenings during end of service report.Position: In Room Dining - Food and Beverage ManagerJob no:515575Employment typeFull timeProperty / Office: Mandarin Oriental, New YorkLocation:New York, NY, United StatesDepartment:In-Room Dining, Management (Manager)
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