Customer Service Representative

Roles & Responsibilities

Answer inbound calls and make outbound calls to students, parents, and customers regarding billing issues,

problems, questions, and general concerns

Maintain a high level of professionalism with clients to establish a positive rapport

Update customer information in the database during and after each call concludes

Conduct changes in loans or renewals

Operate multiple computer programs and offer first class customer service

Required Experience & Skills

Effective communication skills, both verbal and written

Superior customer service skills

Ability to multi-task, prioritize and manage time effectively

Ability to learn quickly through continuous comprehensive training

Experience with MS Office

Ability to work 1-2 evening shifts (until 8:30PM) per week (Mon - Thurs)

Associate's or bachelor's degree preferred - NOT REQUIRED

Must pass a Federal clearance background check


Potential for quarterly/annual wage increases and bonuses

Bilingual pay increase - must be able to read, write and speak fluent Spanish

12 paid holidays, 2 weeks' vacation, and 5 days sick leave

Leadership Development Program and career advancement

Energetic and supportive work environment

Work from home opportunity when meeting and exceeding performance standards

Strong sense of community through volunteer, social clubs, and fitness initiatives

Maintains health and safety standards throughout workplace to ensure wellness of all employees

The Equal Employment Opportunity Policy of DeWolff, Boberg and Associates and the clients we represent is to provide a fair

and equal employment opportunity for all job applicants regardless of race, color, religion, national origin, gender, sexual

orientation, age, marital status, or disability. Our clients hire and promote individuals solely based on their qualifications for the

position to be filled.

DeWolff, Boberg & Associates and our clients believe that all employees should be provided with a working environment which

enables each team member to be productive and to work to the best of his or her ability. We do not condone or tolerate an

atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age,

marital status, or disability. We expect and require the cooperation of all employees in maintaining a discrimination and

harassment-free atmosphere.

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