Collection Representative Customer Service


Since 1992, Kenneth, Eisen & Associates, Ltd. (KEA) has been providing collection solutions to clients in the medical, telecommunications, property management, and retail markets. We are a consumer centric collection agency who “counsels” while we collect, with the goal of leaving consumers as satisfied as they can possibly be with the collection process. Our team is seeking reliable, dynamic individuals with solid data entry, negotiation, and polished phone skills. Previous experience in the collection industry is not necessary, however experience in phone sales, customer service, or a call-center environment is preferred.

Collector positions require individuals to work in a fast paced, call center environment, assisting consumers with resolving outstanding financial obligations, while using a customer-friendly approach. Employees will be paid during training, and instructed how to execute collection functions using our automated, computer-based system.

Qualifications and Skills

· Bi-lingual skills are a plus but not required.

· Good communication/ phone skills are a must for success in this position

· Applicant must have a high school diploma or equivalent.

· Applicant must pass a criminal background check.

Benefits

Full time employees receive:

· An hourly guarantee, plus bonus structure

· Paid holidays after 90 days

· Two weeks paid vacation after 1 year

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:
Paid time off
Schedule:
Monday to Friday
Supplemental Pay:
Bonus pay
Education:
High school or equivalent (Preferred)
Work Location:
One location
Work Remotely:
No



About Kenneth, Eisen & Associates
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