IT – Help Desk Manager (M/F)

Lisboa, Portugal

ManpowerGroup are searching for a Help Desk Manager (M/F) to join to our team to be responsible for leading the technical support team to resolve all technical issues.

Responsibilities:

- Manage the help desk team and evaluate performance;
- Establish best practices through the entire technical support process;
- Follow up with customers to identify areas of improvement;
- Develop reports;
- Provide customer feedback to the internal teams.

Required Skills:

- Proven work experience as a Help Desk Manager;
- Knowledge of remote control software;
- English is mandatory;
- French is a plus;
- Team management skills;
- Excellent written and communications skills;
- Customer Service oriented.

Our offer:

- Attractive salary package;
- Possibility to improve your career prospects;
- Working in a Multinational company.

Location:

- Lisbon

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