English and French Costumer service agent (M/F)

ManpowerGroup Portugal - há 30+ dias
Porto, Portugal

Manpower is recruiting a Multilingual Support Agent. The multilingual agent will also answer questions from operators across a number of channels including email, chat, and phone.


  • Deliver outstanding customer experience to partners’ through timely issue resolutions;
  • Develop and motivate a multilingual, customer service;
  • Able to understand, anticipate and react to customer sentiment and clearly communicate this to relevant parties in order to minimize disruptions and maximize customer satisfaction.


  • Customer support experience.
  • Strong experience with managing ticketing systems and chats;
  • Ability to gain trust, build relationships with partners;
  • Customer-centric with a track record for delivering service excellence;
  • Ability to lead in a fast-paced environment subject to rapid change and ambiguity;
  • Positive attitude and ability to learn new concepts quickly;
  • Exceptional organization, project-management skills, and attention to detail;
  • Fluent in Englishs and French language.

Job Type: Full-time

Location: Porto


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