Deal Management Services Specialist - English

Sellbytel / Group - há 30+ dias
Lisboa, Portugal

Deal Management Services Specialist - English Speaker (m/f)

 

Mission: The primary role of the Deal Management Services Specialist is Establishing good relation with Partner Experience Advisor/Manager and Customer Experience Advisor/Manager for Partner satisfaction by Giving support related with services issues.

 

Responsibilities:

  • Establishing good relation with Customer & Partner Experience;
  • Development of a strong overview and driving processes;
  • Tool and business flow improvements in the services scope;
  • Provide customer support in line with Partner segmentation offerings;
  • Run and analyse reports in order to follow the appropriate direction;
  • Giving support, in terms of administrative work, to the Service Sales teams;
  • Prioritize critical issues according to their urgency and importance;
  • Establish a network of internal contacts between different stakeholders and organizations for transactional support needs;
  • Establish the contact point between escalation management and Regional Ops teams ;
  • Providing transactional support, in terms of administrative work, bridging between the Customer & Partner;
  • Inbound and outbound management of requests through case management tool (CRM – Salesforce);
  • Quoting, deal, booking and order management requests;
  • Claims, order re-allocations;
  • Updates regarding Contracts changes;
  • Doing reports and data analysis.

 

Requirements:

  • University Degree (preferable);
  • Proficient in English;
  • Second language (add value);
  • Very good Ms Office(Excel) knowledge;
  • Good interpersonal/communication skills;
  • Highly organized with good time management skills.

 

Our offer: 

  • Competitive salary (14 monthly payments per year);  
  • Performance quarterly bonus;
  • Monthly meal allowance;
  • Free transportation to the office; 
  • Flexible schedule from Monday to Friday; 
  • Continuous and paid training;
  • Possibility to participate in a growing multicultural environment;
  • Other benefits in place;
  • Location: Lisbon, Portugal.
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