Deal Management Operations for Products (m/f)

Sellbytel / Group - há 30+ dias
Lisboa, Portugal

Deal Management Operations for Products (m/f) 

Mission: The Deal Management Operations for Products will manage the whole lifecycle for specifics deals based on defined parameters using effective and efficient methodologies.

Tasks and responsibilities:

  • Deal management - since the deal is flagged to be managed, until all processes are completed (coordination of internal procedures through engagement with multiple cross functional teams);
  • Daily project orientation and problem solving involving cross-functional partnerships;
  • Bridge between requestor and cross-functional teams in a multitude of processes to fulfil request;
  • Manage Sales and Customer expectations on time-to-completion for a given project;
  • Maintain ongoing communication with both internal and external customers via telephone and/or email/IM for request’s status updates;
  • Understanding and applying current business practices, proactively understanding requests’ priorities and provide prompt answers to critical deal according to assigned criteria;
  • Run and analyse reports in order to follow the appropriate direction;
  • Manage exceptions and escalations, handling customer expectation and satisfaction. Take action to solve complaints and identify need for corrective or preventative actions.



  • Fluent in English;
  • Second Language (ad value);
  • Colleague (university) degree;
  • Minimum 2 years relevant industry experience;
  • Solid understanding of the commercial IT market for hardware and software;
  • Initiative to be resourceful to research solutions;
  • Excellent time management, organization, and prioritization skills.



  • Full time position;
  • Extensive training on market leading products;
  • Personal development programs and mentoring to develop skills;
  • Possibility to participate in a growing project;
  • Good career prospects in a reputable company which rewards serious and hard workers;
  • Working place: Lagoas Park, Oeiras (Lisbon).


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