Telepresence System Support Analyst

Postado em 03/05/2018

Área: Engenharia de Telecomunicações ou Desenvolvimento de Sistemas / Engenharia de Computação / Tecnologia da Informação (TI)

Salário: À Combinar


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Descrição Atividades

Why this role matters

BT’s purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

There are thousands of businesses across the world that rely on our network. Some are small and only get their income from online sales. Others have teams in countries apart and depends on video-conference or share documents to do their jobs.

If the system goes down, they’ll suffer. You’ll be their vanguard, our expert, keeping everything running smoothly and bringing your ideas on how to improve our service to unify communication.

What you’ll be doing

Problem-solving, support the conference system, configuring them and looking for ways we can improve the user experience with telepresence.

That’ll include:

Improving our systems and tools – figuring out ways to automate anything that can be automated. Finding new ways of using our tools better. Making our processes more efficient. And fixing bugs.

Troubleshooting and supporting –you’ll be the one who knows about monitoring, reporting and configuring – to all our systems and tools of telepresence.

Staying cool under pressure – you’ll be working in a place with users that don’t tolerate failures in their telepresence sessions. We must keep calm in the situations of incidents on the systems and on dealing with the users.

Taking initiative – where you see an opportunity to improve our systems, you’ll grab it without anyone prompting you.

Experiência Qualificação

We’ll also need to see these on your CV:

A Professional in Telepresence – you’ll be a CCNA Certified professional (Mandatory)

Cisco TelePresence Solutions

Cisco Implementing Cisco TelePresence Video Solution (desirable).

You’ll know how to configure Endpoints and servers of Telepresence systems (TMS // VCS // MCU // Conductor).

* English fluency – you’ll be fluent in English.

Why choose us?

You’ll be working in a purpose-driven business that has around 5,500 clients relying on your work. A business that has clients across 180 countries. We also have a valuable Telepresence system that needs our support and know-how. Thus, we can help you become the top expert in your field, where you’ll solve problems that will benefit some of the largest companies in the world.

Formação Acadêmica

CCNA Certified professional (Mandatory)


- Assistência Médica / Medicina em grupo
- Assistência Odontológica
- Previdência privada
- Ticket alimentação
- Tícket refeição

Horário de Trabalho

Detalhes da vaga

Tipo de vaga: Profissional

Local: Belo Horizonte - MG

Horário de trabalho: Comercial


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