Support Engineer (Supply Planning)

Blue Yonder - 23 days ago

Blue Yonder Title:
  • Support Engineer 1 (Cloud Applications)

Overview:
  • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's 'Best Places to Work'
  • Seeking an astute individual that has a strong techno functional foundation to support various BY Planning solutions in Demand/Strategy/Supply Planning space across Retail and Manufacturing verticals.

Scope:
  • Core responsibilities to include Sales & Operations Planning support for SaaS accounts hosted in cloud native (we use Azure)
  • The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.

What you'll do:
  • Work with cross functional teams including Product Development, Consulting and Cloud services.
  • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
  • This position may require 24x7/Weekend coverage and response to systems alerts during ;on-call; periods.
  • Provides advice to customers regarding industry best practices and process methodology.
  • Understands how BY solutions (S&OP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes

What we are looking for:
  • Bachelor's degree and 2 to 4 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantage
  • Requires a bachelor's degree (in Industrial/Mechanical Engineering or equivalent) and 2-4 years of experience in Supply Chain
  • Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders
  • Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required
  • Basic understanding of Customer business and processes
  • Candidates have relevant experience on BY SCPO and Manufacturing Planning suite of products
  • Intermediate in MS Excel
  • Good Knowledge of PL/SQL
  • Good to Have Next Gen Skills:
  • Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)
  • Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
Check out Blue Yonder;s blog - - the platform for supply chain trends and innovations.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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