Opening For supply chain management ( CSR )

Kelly Services India Pvt. Ltd.

we have have opening for Customer service representative


Contact duration- 1year renewable

Job Expectations

  • Serve as the Customers focal point for all operational needs, collaborating closely with commercial, Supply Chain and other functional partners across the value chain to meet business objectives while servicing the Customers with excellence. On a day to day operational basis, represent the businesses interest and strategy towards the customers / channel partners, and likewise represent the Customers valid requirements internally in Dow.
  • Coordinate supply and service needs across an international network of internal and external partners in Dow, the BPSC, outside of Dow and across the businesses assigned (as Customers may buy from different plants / business entities).
  • Order Receipt & Handling handle routine and non-routine customer order activities utilizing and following work processes, business strategies and best practices to ensure high quality service throughout the whole Order To Cash Cycle.
  • Provide Supply and Sales related services to our main Customers in India, according to the respective service standards agreed as per customer distinction. This may include managing the Customers demand, operating supplier portals, managing supply to Distributors Inventory, supporting electronic orders, following up on samples, etc.
  • Understand business goals and ensure operational service performance provided to the Customers and distribution partners
  • Good understanding of the Supply Chain and work process and close teamwork with the functions involved.
  • Work closely together with the Commercial function and be an active contributor in the Customer’s Account Teams.
  • In the event of a service failure or customer concerns look for immediate best solution for the Customer and initiate corrective actions via the Complaint Resolution process.
  • Engage in service improvement initiatives as and when required

Education

Bachelor Degree in any discipline


Experience

2 years of relevant work experience in Customer Service, Domestic /International Trade or Demand and Supply Planning.


Other Qualifications

  • Fluency in English (written & oral)
  • Good command on languages: English, and Hindi
  • Open and Good Communication to respond to different stakeholders involved in the process
  • Advanced knowledge of Microsoft Office Desktop applications
  • Experience with SAP R3
  • Strong analytical skills
  • Works independently, is self-motivated and accountable
  • Ability to work towards tight deadlines
  • Customer service mindset
  • Excellent planning & organization skills

Location

Mumbai




interested candidate please reply to this JOBPOST

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