Customer Care Advisor w/ Native level of German Barcelona

Babel Profiles - hace 30+ días
Barcelona, España
Proceso de selección continuo





Funciones
Technology and innovative ideas are your cup of tea? Would you like to use your enthusiasm for helping others? If you can see yourself putting this combination to work right in the vibrant city of Barcelona, take a look at this opportunity.
Our client is an industry leader in design and engineering who transforms and reinvents everyday life products. This company is about better ideas and better technologies. They are looking for Customer Service and Sales Representatives with a native level of German or equivalent and good level of English to join their team in Barcelona.

Main Responsibilities

Helping and guiding owners in solving problems with their machines using modern diagnostic tools
Booking engineer visits and arranging to send spare parts to customers
Keeping an eye out for opportunities to upgrade owners up to new and exciting products that the company regularly launches. Our client will pay you commission on those sales so long as you meet reasonable targets
Using a range of tools to interact with owners by email and social media - at the same time developing great skills that will help boost your career as new media becomes more and more commonplace
Requisitos
Core Skills/experience

Expertise in customer service or sales over the phone
Excellent communicator who deeply cares about the customer experience
Good team-player who radiates positivity in every interaction
Active listener continually on the hunt for opportunities to delight
Solid keyboard skills and an understanding of MS Office

Se ofrece
What?s on offer

Extensive training provided
Salary: 25,000? Gross + benefits + commission
Interesting discount on the company's products
Possibility to work in a well-known company
Full-time contract
Stable position
Commonplace. working environment and central location in Barcelona
Spanish and English lessons

What will you learn?

Communication skills where you learn how to listen and ask the right questions in order to engage in the customer´s needs
In-depth knowledge about the service/product offered
Navigating and using different CRM/ACD/mailing systems

Etiquetas
barcelona

customer service

customer support

Área
Atención al cliente


Categoría o nivel
Mandos


Nº Vacantes
1
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