Senior Event Manager

About the Role:

We are currently recruiting for an experienced Senior Event Manager. The successful candidate will be a senior member of our events operations team and execute events for some of our key clients. To be successful you will need to understand and utilise the resources and expertise within the team, help support the team's and client's overall outcomes and expectations while ensuring that service standards are maintained.

Key Responsibilities:

Work with the Operations Manager & client to ensure that the event brief & budget are fully understood & logistically sound & to provide proactive solutions when necessary
Establish correct systems & processes from the outset to ensure timely, error free event management
Maintain accurate files, budgets & critical paths to adhere to deadlines & budgets, especially supplier attrition & cancellation deadlines as per signed contracts
Effectively negotiate & manage air, hotel, transport & other program components to ensure accuracy & seamlessness
Ensure all delegate data is accurately processed including travel and accommodation & monies held on file before payments are made
Respond to all client queries professionally & within agreed timeframes, ensuring client satisfaction
Maintain effective communication pre and post event with all stakeholders, to ensure the clients' needs are understood, are being met & proactive strategic solutions are being offered
Implement customer / event specific systems & processes to ensure accurate & efficient event management
Utilise leadership skills to develop & mentor Event Managers & Coordinators under your management
Identify margin improvement where possible to ensure company targets are met/exceeded
Ensure the service level framework based on the fundamental principal of professional service is always maintained
When service matters are identified recommend a solution or escalate the matter in a timely manner for support
Be fully accountable for the programs under your direction including ensuring the event brief/budgets are fully understood & logistically sound
Maintain a comprehensive understanding of your clients' business, culture, strategy & direction in order to develop effective event solutions which meet our clients' objectives and budgets
Formally identify any operational issues hindering planned local or national progress & transfer this information to your peers, then via the Operations Manager
Continually seek opportunities to develop new business & share relevant customer knowledge within ETM to ensure opportunities are addressed

Skills & Experience:

A minimum of 5 years demonstrated event management experience in a similar role
Strong understanding of the MICE industry & suppliers
Ability to work & multitask in a fast paced, high pressure environment
Experience in leading/working within a team to achieve proven successful results
Knowledge of Group Travel Management, Sabre & Tramada preferred but not essential
Critical thinker & problem solver
Knowledge of event software & systems, including virtual event platforms
Exceptional time management skills & attention to detail is essential
Excellent customer service & communication skills, both written & verbal
Ability to build strong working relationships & ensure stakeholder engagement
Intermediate knowledge of Microsoft Office Suite

About CTM & ETM

Corporate Travel Management (CTM) is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world!

Event Travel Management (ETM) represents a complete service for all Meetings, Incentive, Conferences and Events (MICE), including face-to-face, virtual and hybrid event solutions. ETM offers a tailored service solution for clients, working across a diverse range of industries to meet their business needs. Whether it be full event management, group accommodation, travel logistics or use of ETM's innovative technology services, ETM aim to provide a flexible solution to best meet clients' event requirements.

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