Project Customer Support

Embodied Recruitment - 30+ days ago
As leaders in their field, this company provides engineering solutions for the mining sector and due to their ongoing growth, they are seeking a Project Customer Support Officer to support the production team deliver exceptional service to their clients.
 
Reporting to the Project Manager, you will be given ongoing product training and support to ensure your success in the role.
 
Duties will include:

Communicate project status at set intervals, including any changes of originally planned dates.
Send photos at different stages of the project
Identify and fulfill customer needs to achieve superior Customer satisfaction
Build rapport and develop strong customer relationships
Handle complaints, providing appropriate solutions and alternatives
Work together with the sales team to maximize every sales opportunity
Follow up with customers for any outstanding information or drawing approvals that hold up production   To be successful in this role you must be a team player and have strong communication skills. Previous experience within the mining or heavy manufacturing sector will be highly beneficial but not essential.

Your ability to build rapport over the phone and via email is essential coupled with your dedication to delivering the highest level of customer service and always going that extra mile.
 
This company offers an attractive salary package, ongoing group bonuses, free daily menu-based lunches and lots of opportunity to progress within the company.
 
To register your interest please send your resume to Heidi Gamble via the links provided or call on 0411 08 2345 for a confidential discussion.
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