Information Technology Problem Management Coordinator
About the role
All progress begins with pioneers. At Rio Tinto, it begins with you.
We are looking for an Information Technology Problem Management Coordinator to coordinate problems owned by our Information Systems & Technology (IS&T) Infrastructure Engineering team. Working with the relevant technical experts from creation to closure of a problem, the role will ensure information is flowing to the Problem Advisory Board in relation to new investigations, their root cause and resolution outcomes.
This role is a great opportunity to grow your career in Problem Management and understanding of ITIL practices, as well as influence the strategy of IS&T at Rio Tinto.
Reporting to the Problem Management and Unified Communications Engineer and working in an exciting and collaborative environment within the Global IS&T Operations team.
What you’ll bring
What we offer
Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.
About Rio Tinto
Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.
For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.
Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe.
Our diamonds help us celebrate the best parts of life.
Where you will be working
Rio Tinto IS&T operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.
Every Voice Matters
At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.