Information Technology Problem Management Coordinator

Rio Tinto - 30+ days ago
Rio Tinto

Information Technology Problem Management Coordinator

Great opportunity to grow your career in Problem Management
Join a dynamic growing team and be part of implementing Rio Tinto’s digital strategy
Excellent work environment where people are valued and respected
Permanent role based in Perth

About the role

All progress begins with pioneers. At Rio Tinto, it begins with you.

We are looking for an Information Technology Problem Management Coordinator to coordinate problems owned by our Information Systems & Technology (IS&T) Infrastructure Engineering team. Working with the relevant technical experts from creation to closure of a problem, the role will ensure information is flowing to the Problem Advisory Board in relation to new investigations, their root cause and resolution outcomes.

This role is a great opportunity to grow your career in Problem Management and understanding of ITIL practices, as well as influence the strategy of IS&T at Rio Tinto.

Reporting to the Problem Management and Unified Communications Engineer and working in an exciting and collaborative environment within the Global IS&T Operations team.

What you’ll bring

A commitment to the safety of yourself and your team
Experience in Problem Management practices and methodologies
Knowledge of ITIL practices including:
Knowledge Management
Change and Release practices
Continuous Improvement
Incident Management

What we offer

Be recognised for your contribution, your thinking and your hard work, and go home knowing you’ve helped the world progress.

A work environment where safety is always the number one priority
A permanent position working directly for Rio Tinto
A competitive base salary reflective of your skills and experience with annual incentive program
Comprehensive medical benefits including subsidised private health insurance for employees and immediate family
Attractive share ownership plan
Company provided insurance cover
Extensive salary sacrifice & salary packaging options
Career development & education assistance to further your technical or leadership ambitions
Ongoing access to family-friendly health and medical wellbeing support
Leave for all of life’s reasons (vacation/annual, paid parental, sick leave)
Exclusive employee discounts (banking, accommodation, cars, retail and more)

About Rio Tinto

Every idea, every innovation, every little thing the world calls ‘progress’ begins with a first step, and someone willing to take it: explorers, inventors, entrepreneurs. Pioneers.

For nearly 150 years, Rio Tinto has been a company of pioneers – generations of people spanning the globe, all with the grit and vision to produce materials essential to human progress.

Our iron ore has shaped skylines from Shanghai to Sydney. Our aluminium – the world’s first to be certified “responsible” – helps planes fly and makes cars lighter. Our copper helps wind turbines power cities and our boron helps feed the world, and explore the universe.

Our diamonds help us celebrate the best parts of life.

Where you will be working

Rio Tinto IS&T operates to enable better alignment with customer priorities, end-to-end accountability and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps. Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.


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