Guest Service Attendant

Crystalbrook Byron - 30+ days ago
Crystalbrook Byron

Welcome to Crystalbrook Byron 
Nestled in 45-acres of magical subtropical rainforest, Crystalbrook Byron, is a celebration of nature, responsible luxury and the local environment. 

Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale individual hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivity… and most importantly, having fun.

Our Guest Service Attendants are more than Front Office they are - EXPERIENCE CURATORS

You will curate the hotel experience for our guests by:

Performing reception services including answering the phone, attending to guest requests, check in/out procedures, providing local information and porterage services
Anticipating and responding to customer requests in a professional and timely manner
Moving around the reception area, being attentive at all times to our guests
Understanding scheduled shifts will generally be within the range of 7am - 11pm across a 7 roster. Occasional overnight shifts when our night team need a break.
 Your many talents will include:

Previous hospitality service experience (luxury hotel experience an advantage)
Proficient in Opera 
Attention to detail, particularly when handling guest requests and cashiering
Listening for cues to anticipate our guests needs
Happy to drive a golf buggy
Love for wellness and wellbeing
Demonstrated 'can-do' approach to your duties
What makes Crystalbrook Collection different?
We are Collaborators. There is to be no ‘yes mam’, ‘no sir’ robotic service here. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is confident (not cocky), adaptable, interested, curious, insightful, empathic, stylishly witty and locally aware.

We want you to Make it Happen. Make it Great. To assist you, we provide relaxing zones, learning opportunities and an easy to climb ladder – yep if you’re good at what you do, the only way is up. Of course, we will pay you for what you work, with some additional benefits and give you and your family a discount to stay, dine and play with us.

Our Collaborators are always curious for more.
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Join the Positive Rebellion. Tell us what makes you great.
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