Guest Service Agent

Ibis Styles - 30+ days ago
Ibis Styles

About ibis Styles Canberra Eaglehawk


ibis Styles Canberra Eaglehawk is the gateway to the ACT region, the ideal Canberra accommodation solution. Set amongst 30 acres of landscaped native gardens and bushland, with kangaroos, tennis courts, gymnasium and a swimming pool. With room types to suit all needs and budgets, the resort offers 151 spacious accommodation rooms including 19 Two Bedroom Suites and 8 spacious King rooms.


Role and Responsibility

Provide quality service to customer by responding to their request
Efficiently and courteously during check in and check out
Maintaining the hotel accounts and ensuring all charges are accurate
Maintain strict security procedures with credit and cash transactions
Excellent internal communication between the hotel departments both verbal and written.
Handling all call promptly and professionally and operate switchboard effectively
Promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors


About you

We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations & provide a high-level of service excellence.


Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.
Be literate and tech-savvy – you will be required to be fluent in and Microsoft Office Suite.
Take responsibility to ensure all tasks are completed accurately and with in time frame
Scheduling Traing and development programmes to each department


Previous experience in a similar role, or you may be a customer service superstar
Ability to multitask, work under pressure
Strong focus on guest satisfaction and continuous improvement
Formal qualifications in hospitality or business management would be beneficial.
Previous experience on Opera v5 – Front Office would be advantageous.


Work as part of a great supportive team
Grow and develop a multitude of skills
Fun and rewarding work environment


If it sounds your next career move apply now. Only shortlist candidates will be contacted

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