Guest Service Agent

Kirkton Park - 30+ days ago
Kirkton Park

About Us

At voco we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

 voco Kirkton Park Hunter Valley, located in the heart of the Hunter Valley, just over two hours north of Sydney, offers premier boutique style accommodation with a scenic rose garden, breathtaking vineyard views and great leisure facilities right on our door step.



Your day to day

As an Guest Service Agent you'll report to the Front Office Manager and be responsible for providing information to our guests regarding the resort's facilities & activities, you'll also have excellent knowledge on our local wineries and restaurants. 

You'll provide a level of service that will ensure our loyal IHG Rewards Club guests feel recognised & valued and be empowered to solve problems. As the first and last point of contact, you'll ensure our guests stay is memorable.

What we need from you

Ideally, you'll have previous experience in a similar role with excellent verbal and communication skills, excellent grooming standards at all times and willing to use initiative. 

Additionally, you must be confident and engaging with our guests, be willing to work a rotating roster including night, weekends and/or public holidays.

 You must meet the legal requirements to work in Australia.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further!

We are proud to be IHG and we know you will be too!

Visit to find out more about us.

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