Fairmont Resort & Spa

Following the recent ‘stay at home' lockdown period in NSW and the easing of restrictions, we are excited to welcome guests back to our beautiful resort.

Due to an expected boom in domestic travel to the Blue Mountains we currently have a number of opportunities across the resort and are looking for passionate and enthusiastic people to join us.  

With a number of exciting developments including new Food & Beverage outlets due to open in late 2021 and an ice-skating rink in 2022 – there has never been a better time to join!

If you are looking to expand your hospitality career contact us today to find out more.

Set in the picturesque Blue Mountains with views of the Jameson’s valley, the Multi-Award-winning Fairmont Resort and Spa boast’s 224 rooms, 5 Food and Beverage Outlets, a large Conferencing and Events department, 18-hole golf course, multiple family and wellness facilities and a 16 room Day Spa as well as ongoing developments.

We have an exciting opportunity for a passionate, hands-on, flexible experienced Guest Service Agent to join our team on a full-time basis.    You will have the ability to connect with guests, understand their needs and create memorable moments for them.

A day in the life of a Front Office - Guest Service Agent:


As the first point of contact greet guests with a warm welcome every time
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Make the check-in, check-out process run smoothly
Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
Manage guest and hotel accounts, ensuring all charges are posted accurately and efficiently
Maximise room occupancy and use up-selling skills to promote the resort facilities through strong product knowledge
Ensure timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions as required
Ensure the security of our guests and their possessions
Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience

Your Qualities:


Previous experience as a Receptionist in the hospitality industry is essential
A genuine passion for customer service with the ability to connect with people
Excellent communication and attention to detail
A high level of personal presentation and grooming
Available to work varied shifts, including early mornings, late evenings, night audit, weekends and public holidays
You can work autonomously as well as within a team
Can do attitude
Willing to get RSA and First Aid Certification
Must have working rights in Australia

Benefits


Access to worldwide benefits through ACCOR
Resort Specific Benefits such as onsite parking, duty meals, team member discounts, laundered uniform
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