Desktop Engineer

Kinetic IT - 21 days ago
Kinetic IT
About Us

Over the past 25 years Kinetic IT has grown to become one of Australia's most trusted IT managed service providers supporting a vast array of public and private sector businesses with a range of IT solutions from service desk to cyber security services. We have offices in every major city, are an accredited training partner and employ over 1500 staff.

About the Role

We are currently recruiting for experienced Desktop Engineers to join the Kinetic IT Team. As a Desktop Engineer you will help to install, upgrade and troubleshooting hardware and software systems. You will also be handling daily support activities and escalations from our Service Desk Team and working with end users to support and guide them on the use of their equipment.

If you are computer savvy and enjoy supporting end users then this is the role for you!

To success in this role you will ideally have some of the following:
  • Previous experience in a Desktop support or deployment role
  • Knowledge and exposure to a service management system and ticket logging
  • Proven experience delivering outstanding customer service
  • The ability to mentor others and provide guidance to more junior team members
  • Excellent verbal and written communication skills
  • Troubleshooting and problem-solving skills
  • Ability to document, understand work around and follow procedures
  • Windows 10 and Office365 migrations will be highly regarded

Here's a quick-fire list of what we offer our staff here at Kinetic IT
  • Individual career pathways
  • On-the-job training and development
  • Unlimited access to online training and tutorials
  • Free ITIL Foundations certification
  • Work/ life balance and sponsored social events

How to Apply:

Check out our website at Then, if you think we're your kind of company, click on the 'Apply Now' button. The best bit? Registering your details gives you the added benefit of being considered for not just the role advertised, but possibly for other roles (current and future) with Kinetic IT.
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